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The
process facilitator (PF) acts as the central point of communication
for the knowledge worker team. This role begins at the planning
stage when the event's KreW is chosen, throughout the event and
post-production of any journal and/or work product. The PF facilitates
the activities of the knowledge worker team so that they may in
turn facilitate the participant's experience effectively.
Building
the team to support an event is the task of the Process Facilitator
(PF), the Facilitator and the sponsors. The PF will gather a selection
of possible KreW based on the network of Knowledge Workers that
are a part of the MG Taylor and Borgess ValueWebs™.
Process Facilitation
-engineering knowledge work
Process
facilitation is the act of removing the blocks in an individual's
and organization's work process. These blocks may be of many types,
such as physical (a work setting that hinders one's ability to organize
information); conceptual (locked into past solutions or lacking
models of new or different approaches); and temporal (not having
the right people together long enough to break through to new solutions).
In
a factory, each step of manufacturing is determined by a team of
Industrial Engineers. In construction, the flow of materials and
the order of work is structured by a Project Engineer. A motion
picture 'story board' identifies in advance each resource required
to shoot a scene. A musical concert is rehearsed. These are examples
of process engineering. Process facilitation is the information
equivalent of process engineering.
Although
effective at the production end of many enterprises, process engineering
is virtually unknown in the vast arena of the knowledge workplace.
yet when applied, its use removes waste, down-time, confusion and
friction.
The
"process engineering of ideas" often begins by examining
the hidden boundaries and assumptions around a perceived problem.
As illustrated by the model of the Creative Process the first task
is "creating the problem" by exploring the conceptual
and subjective phases of Identity (Who are we as an organization:);
Vision (What are the opportunities? What can we accomplish?) and
Intent (What do we want to do?). Often by reframing these issues
into a larger context, solutions that were not apparent before become
clear; this is the phase called insight. Once Insight is achieved,
ideas are developed through the objective and analytical phases
of the process.
"An
Introduction to Management Center Theory and Practice" Version
2.0 Process Facilitation II:1 © 1990, 1991 MG Taylor
Corporation
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