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  • Avatar International Webinar Training - To view the schedule, go to www.improvingcare.com, log in and click Support, Webinar Schedule. To register for any of the events, simply click the link in the Registration column of the Webinar Schedule page. If you need assistance during the registration process, please contact Client Support at 1-800-AVATAR4 or Helpline@Avatar-Intl.com.

Recurring Events: each session offered once a month
Introduction to Intelligent Surveys Online Training (101)
Intelligent Surveys Online Training - Advanced Features (201)

  • Vital Smarts Webinars
    Select an upcoming event from the list on the page. To enroll, select on the page.

An Introduction to Crucial Conversations
Learn to make the most of every interaction, speak and be heard, and make good decisions.
Accountability, Performance, and Execution
Learn to confront broken promises, deal with accountability challenges, and appropriately step up to crucial confrontations.
Healthy Work Environments for Healthcare
Learn the skills found in Crucial Conversations training, coupled with the AACN Standards for Establishing and Sustaining Healthy Work Environments.

  • The Ken Blanchard Companies On-Demand Leadership and Management Webcasts

    Essential Coaching Skills for Managers
    In this webinar, Master Certified Coach Linda Miller shows you how to create an environment that results in individual growth, purposeful action, and sustained improvement.
    You'll learn how to:

    Get into the coaching mindset
    Identify when coaching is the tool to use—and when it isn't
    Consistently use behaviors that build trust and confidence
    Apply a foolproof structure for action and results

    Mind Shift: Exploring Misconceptions About Virtual Training
    In this special webinar for designers and executives contemplating online training programs, Blanchard virtual training consultants Cathy Huett and Randy Conley share best practice strategies for creating engaging online programs. You’ll learn:

    How to get buy-in for virtual training
    How to create engaging virtual learning experiences
    How to avoid obstacles to successful implementation

    We're Still Here... Now What?
    In this webinar Blanchard Senior Consulting Partner Dick Ruhe shows leaders how to shift from a survival to a growth mindset to build morale, efficiency, and productivity. You'll learn how to:

    Observe like a visitor
    Think like a customer
    Act like an owner
    Provide leadership that revitalizes people

    Helping People Win at Work
    In this webinar, Garry Ridge, CEO of WD-40 Company and coauthor of Helping People Win at Work shares the strategies, techniques, and day-to-day management processes that have helped to make WD-40 so successful. You'll learn how to:

    Establish an effective performance management system
    Build an engaging, performance-based culture
    Share your leadership point of view
    Partner with your people

    Leading People During Times of Change
    In this government-focused webinar Blanchard Founding Associate Pat Zigarmi shows public agency leaders how to successfully address the concerns that people have when they are asked to change. You will learn how to

    Reduce resistance
    Gain buy-in
    Create an action plan for successfully leading a change effort

    Pass the Ball: The Power of Collaboration
    In this webinar, best-selling business author Ken Blanchard shares his knowledge on the power of collaboration. Drawing from over 30 years experience working together with authors, business leaders, and organizations, see why this master of collaboration believes that any idea gets better when you share it with others. You'll learn:

    How to encourage people to “pass the ball,” share ideas, and get others involved
    How a philosophy of “none of us is as smart as all of us” helps accomplish more
    The difference between serving and self-serving
    The importance of lifelong learning

    Virtual Classroom Solutions
    In this webinar Blanchard associates Alan Youngblood and Randy Conley share best practices on delivering training through an online platform and how the following factors impact success.

    Session Design
    Content Quality and Pacing
    Expertise of the Facilitator
    Interactive Engagement
    Learner Care

    Creating a Fast, Flexible, and Nimble Organization
    In this webinar Blanchard Founding Associate Pat Zigarmi shows you how to build a fast and flexible organization that is able to quickly respond to the needs of the marketplace. You’ll learn:

    Why change fails
    The power of high involvement
    How to create a change-ready organization

    Revitalizing the Downsized Organization
    In this webinar, Senior Consulting Partner Chris Edmonds shows you how to rebuild your organization's morale, focus, and productivity after a dramatic change in the workplace like a layoff, merger, or acquisition. You’ll learn

    How to help people understand and meet performance expectations
    How to take advantage of a new organizational structure or course of action
    How to help people let go, move forward, and connect to the change

    Keeping People Focused and Productive during Uncertain Times
    In this special webinar for government agencies, Jim Atwood and Alan Youngblood show you what leaders can do to keep people focused, engaged, and productive. You'll learn to:

    Resist the urge to “close up” during uncertain times
    Maintain the right balance between a concern for results and a concern for people
    Manage people's energy

    More Survival Skills for First-Year Managers
    In this next installment of our popular series on the skills managers need to make it through their first year of management and beyond, Madeleine Blanchard, the founder of The Ken Blanchard Companies Coaching Services Division shares how to:

    Effectively set goals for each member of your team in a way the keeps everyone engaged, aligned, and working together.
    Turn good intentions into results by mastering problem-solving and information sharing conversations.
    Provide the day-to-day coaching, support, and resources people need to further their development and achieve the goals that have been set.

    Best Practice Blended Training Designs
    In this webinar, VP of Applied Learning, Dr. Vicki Halsey shares some of the best practice designs she has created for clients of The Ken Blanchard Companies. You'll learn how to:

    Combine existing instructor-led training and online material into new blended designs.
    Connect training to business results to ensure your people will transfer learning
    into action.
    Hold people accountable for using what they have learned by hard-wiring it into the systems of your company.

    Leading in Uncertain Times
    In this webinar, Dr. Ken Blanchard shows you what leaders can do to keep their people focused, engaged, and productive.
    You'll learn to:

    Resist the urge to close up during uncertain times
    Maintain the right balance between a concern for results and a concern for people
    Plan and prepare your organization for better times ahead

    Managing People’s Energy: The Power of Alignment
    In this webinar, Executive VP Scott Blanchard shows you how to keep your employees' energy focused and productive—even during uncertain economic times. You learn how to start the process by:

    Acknowledging the current situation
    Defining a direction for your company
    Aligning people with a strategic direction in a way that keeps your company moving forward

    Moving Forward during Uncertain Times: The Power of Coaching
    In this webinar Master Certified Coach Linda Miller discusses how coaching can help people move forward during times of change. You'll learn

    The four parts of a coaching conversation
    The four coaching skills
    How to support your team so that team members are motivated to move forward and take intentional action

    Taking the Fear Out of Feedback
    Providing good feedback does not occur naturally or by default. To provide effective feedback, leaders must learn, develop, and cultivate fundamental skills. In this webinar, Senior Consulting Partner Susan Fowler explores

    The importance of effective feedback as a tool for developing others
    The impact of personal motives, agenda, and responsibility for giving feedback
    Knowing when and how to give the four different types of feedback
    Understanding the differences between feedback that provides choice
    and feedback that judges
    How to provide feedback that enables others to take responsibility
    for their own development

    Managing in a Virtual Environment
    In this webinar, Blanchard Director of Learning Services Jamie Grettum shares practical information and tools to help managers bridge the communication gaps created by geographical separation and get peak performance from employees they rarely see face-to-face. You'll learn how to:

    Build rapport with direct reports that stands the test of distance
    Adapt your skills to lead in virtual and remote situations
    Use the right technologies to effectively support your people

    Maximizing the ROI of Your Training Investments
    In this webinar, Dr. Paul Leone of American Express shares the results of a three year study with more than 2,000 managers and directors that evaluated the impact of a Situational Leadership II training initiative. The research specifically evaluated and compared the effectiveness of classroom, web-based, and blended delivery options to find out which delivery mode generated the best results at the lowest cost.
    You’ll learn

    How to identify the best delivery mode to use in your next initiative
    Which pre and post training activities predicted the greatest overall impact
    How to create behavior change and business impact

    Creating a Customer-Focused Company
    In this webinar, Senior Consulting Partner Kathy Cuff shows you how to create loyal customers by consistently delivering Legendary Service. You’ll learn that the keys to attracting and retaining loyal customers are

    Recognizing the importance of ideal service and its value to the organization
    Developing a personal service vision
    Communicating with customers more effectively
    Expanding the power of front line employees
    Creating an action plan

    Virtual Teams: Developing Long Distance Relationships
    In this webinar, Senior Consulting Partner Carmela Southers shares the five practices that contribute to virtual success.

    Practice 1: Communicate about Needs
    Practice 2: Encourage Healthy Conflict
    Practice 3: Be Fully Present
    Practice 4: Build Trust with Every Action
    Practice 5: Use Technology to Build Relationships

    Challenging Conversations: Transforming Conflict into Productivity
    In this webinar, Challenging Conversations program coauthors Eryn Kalish and Pat Zigarmi share a five-step model that will show you how to handle the most challenging, intense, and emotionally charged types of conversations.

    State your concerns directly
    Probe for information to gain deeper understanding
    Engage each other through whole-hearted listening
    Attend to body language
    Keep forward focused when possible

    Survival Skills for First-Year Managers
    In this webinar, Master Certified Coach and cofounder of Coaching Services Madeleine Homan shows you how a focus on both people and results is the best way to create an environment that results in individual growth, purposeful action, and sustained improvement. You'll learn

    The absolutely must do now’s
    To establish the best habits that build trust and confide
    A foolproof structure for action and results

    The Proper Care and Feeding of E-Learners
    In this webinar, Dan Glaser & Lindsay Dennison show you the strategies to ensure that your eLearning program saves time, money, resources, and delivers measurable, tangible results. By focusing on the needs of eLearners you’ll discover how to

    Get people on-board by successfully marketing and positioning your training to attract the right audience
    Get people going by focusing on the capabilities of the learner instead of the capabilities of the technology
    Get people finished by ending with an immediate call-to-action

    Leading People through Change
    In this webinar, Founding Associate Pat Zigarmi shares the six predictable and sequential concerns that people have when they are asked to change.

    Information Concerns: What is the change? Why is it needed?
    Personal Concerns: How will the change impact me personally? Will I win or lose?
    Implementation Concerns: What do I do first? How do I manage all of the details?
    Impact Concerns: Is the effort worth it? Is the change making a difference?
    Collaboration Concerns: Who else should be involved? How do we spread the word?
    Refinement Concerns: How can we make the change even better?
    By anticipating these six stages of concern ahead of time, leaders can diagnose and respond to individuals' predictable concerns with change and, therefore, reduce resistance and build momentum for moving ahead.

    Driving Results through Culture Change
    In this webinar, Senior Consulting Partner Chris Edmonds of The Ken Blanchard Companies shares his insights and experience on driving results through transforming culture. You’ll learn

    How corporate culture impacts organizational performance and the bottom line
    The impact of culture on employee engagement and satisfaction
    How to identify potential culture gaps in your organization
    Strategies for intentionally developing your culture in a way that ensures results

    Bringing Out the Best in Others
    In this webinar, Senior Consulting Partner Ann Phillips of The Ken Blanchard Companies explores the needs that all employees have and what leaders can do to fulfill them. The result is an environment that brings out the best in people—both in the workplace and in other aspects of their lives.

    How to discover the emotional needs of others. How to listen and hear the meaning behind people's words. The importance of taking relational risks.
    How to manage expectations. Bringing out the best in others includes examining your beliefs about leading others. Every interaction begins with you and what occurs within that interaction is up to you.
    How to turn know-how into action. You'll learn how to take your first step toward changing your behavior in each of these key areas.

    Developing Your Leadership Point of View
    In this webinar, best-selling author and leadership expert Ken Blanchard takes you on a personal journey to discover your leadership point of view. Using a unique 7-step process from the book, Leading at a Higher Level, Ken shows you how to

    Identify the influencers (leaders) in your life and discover how their influences helped your leadership point of view evolve
    Claim the core values that guide your behavior as a leader and how to rank order your values when they are in conflict
    Surface your beliefs about leading and motivating people—and how to share your leadership point of view with others

    Building Trust
    In this webinar, organizational change expert Cindy Olmstead will help you

    Identify the four elements of trust
    Learn a common language of trust based on 12 trust components
    Identify trust recovery strategies
    Identify the “economics of trust”

    The Leadership-Profit Chain
    In this webinar, Scott Blanchard, Executive Vice President of The Ken Blanchard Companies shares the results of a year-long study that explores the connections between leadership effectiveness, employee passion, customer devotion, and organizational vitality. You’ll learn

    How leadership impacts organizational success
    How to create a more motivating work environment for employees
    Why employee passion drives customer devotion

    Take Your Team to the Top through the Power of Vision
    In this webinar, Dr. Jesse Stoner will teach you how to help your team and your organization harness the power of vision. Whether you are on a growth curve; in the midst of a change effort, or
    simply want to re-energize yourself or your team this online seminar will help you take purposeful and passionate steps toward success.


    Becoming a Great Frontline Leader
    Blanchard Consulting Partner Patricia Stewart will teach you the three key skills that all frontline leaders need to master in order to successfully set goals, assign work, give praise, and resolve performance problems.

    Interpersonal Skills
    Performance Management Skills
    Partnering Skills

    Leading at a Higher Level with Ken Blanchard
    Join Ken Blanchard for this special event and learn how you can start leading at a higher level by

    Going beyond the short term to zero in on the right target and vision
    Delivering legendary customer service that earns ravings fans
    Truly empowering your people and unleashing their incredible potential
    Grounding your leadership in humility and focusing on the greater good

    Take Care of Your Customers—or Someone Else Will
    In this Webinar Senior Consulting Partner Kathy Cuff shows you how to create loyal customers by

    Recognizing the importance of ideal service and its value to the organization
    Developing a personal service vision
    Communicating with customers more effectively
    Expanding the power of front line employees
    Creating an action plan

    Managing Up to Get What You Need
    In this Webinar, business author and consultant Susan Fowler shares three important skills that every self leader must have

    How to challenge assumed constraints at work
    How to celebrate your points of power
    How to collaborate with your manager for success

    Creating Passionate Employees
    Scott Blanchard, Executive Vice President of The Ken Blanchard Companies, will show you how to keep—or develop—employees who are more passionate and productive at work by

    Connecting individual work to the overarching goals of the organization
    Improving employee relationships with their direct managers
    Engage each other through wholehearted listening

    A View from the Future
    Join Dr. Margie Blanchard, founder of The Ken Blanchard Companies' Office of the Future, as she provides a sneak preview into the hot topics everyone will be talking about in 2008, 2009, and 2010.
    You'll explore

    The key issues leaders expect to face in 2010
    The key management trends for 2008 and beyond
    The implications for you and your organization

    Leading High Performing Teams
    This session focuses on the Team Performance Process which is a systematic approach to building performance in a team setting. It includes the latest thinking on

    What makes an outstanding team
    Getting teams off to the right start
    Managing the journey to success
    Strategies for sustaining high performance

    Developing Your Coaching Skills
    This session shows you how to use focused conversations to create an environment that results in individual growth, purposeful action, and sustained improvement by

    Getting into the coaching mindset.
    Knowing when coaching is the tool to use, and when it isn't.
    Consistently using behaviors that build trust and confidence in the "coachee".
    Applying a foolproof structure for action and results.

    Leading Change
    In this session you will learn that there are six predictable and sequential concerns that people have when they are asked to change.

    Information Concerns: What is the change? Why is it needed?
    Personal Concerns: How will the change impact me personally? Will I win or lose?
    Implementation Concerns: What do I do first? How do I manage all of the details?
    Impact Concerns: Is the effort worth it? Is the change making a difference?
    Collaboration Concerns: Who else should be involved? How do we spread the word?
    Refinement Concerns: How can we make the change even better?

    Leading at a Higher Level
    Join Ken Blanchard in this session and find out how you can start leading at a higher level by

    Going beyond the short term to zero in on the right target and vision.
    Delivering legendary customer service that earns ravings fans.
    Truly empowering your people and unleashing their incredible potential.
    Grounding your leadership in humility and focusing on the greater good.

    Working Together as a Team
    This session provides a road map of practical strategies that get to the heart of complex
    team issues.

    What makes an outstanding team
    Why teams fail
    Tools and strategies for success
    Getting a team started and assuring its continued success

    Managing and Developing People to Be Their Best
    In this one hour seminar you will learn the time tested techniques that will enable you and others in your organization to manage and develop people to be their best.
    Your organization needs leaders who can

    Coach and develop employees
    Set and achieve goals
    Productively manage projects, people, and teams

    A Situational Approach to Performance Management
    Explore a performance management method based on Situational Leadership II that teaches you how to diagnose the needs of direct reports and then use the appropriate leadership style.
    In this session Pat Zigarmi shows you how to:

    Excel at goal setting, coaching, and performance evaluation
    Ensure alignment through active listening, and proactive problem solving
    Improve individual and organizational productivity

    Becoming a Great Frontline Leader
    In this Webinar, Blanchard Consulting Partner Patricia Stewart will show you what frontline leaders can do to increase team member productivity and engagement. You will learn the three key skills that all frontline leaders need to master in order to successfully set goals, assign work, give praise, and resolve performance problems.

  • Interpersonal Skills
    Performance Management Skills
    Partnering Skills

  • DDI ARCHIVE: WEBINARS ON DEMAND
    :: Service Intervention Strategies: Creating a Plan to Improve Patient Satisfaction
    :: Turning the Tide on Turnover: The Secrets of Highly Successful Selection Systems
    :: Leadership Transitions: Your Role in Developing Exceptional Frontline Leader
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