facilitation manual

what kind of facilitation?

a system and method

environment

skills and techniques

ethics

design

what to do when "X" happens

 

 


what to do when "x" happens: disruptive persons

There is a sense of a need to bring the disrupting person "under control." How do you decide when and for what purpose those persons have to be brought under control? Sometimes it seems appropriate for the facilitator to make a comment to close someone down. It is important for the group as a whole to understand what is going on.

There are good techniques for this that should be learned and used. This should not be used as a blanket technique. I have a bias that people are a lot smarter than I think they are and things need to be talked out. We have had times when the group has spent lots of time arguing over one "bucket" of work. Then, when all is said and done, no one signs up. What does that mean? We have dealt with that issue.

We have to understand that there are conflicting agendas. The role of facilitation is not to resolve those agendas and solve all of the political issues. The role of the facilitation (the whole system) is to manufacture something useful out of those conflicting agendas.

000706.Matt Taylor