Much of facilitation doctrine is worrying too much about comfort. You want to take care of people as much as possible, but decisions are sometimes painful and take hard work. You have teachers, parents or mentors who made you stay focused on the issue long enough for you to come to a realization.

You have to relax yourself in the process. You have to enjoy it and to like people. You have to be able to see people as works of art. Then the person that is sitting in the back of the room shooting barbs at you ("disrupting the process"), must be able to embrace a real expression of an idea. Do not try to change that person's behavior. What you are trying to do is bring people a different environment and let them do the change. People will change as they hear themselves being heard and their agendas being met.

000706.Matt Taylor